Service FAQ

Sample production time is about 12 days, and our bulk order time is about 35 days. Our time needs are designed to ensure that high quality products are produced in the shortest possible time and delivered to you quickly. Please tell us what your purchasing plan is. We sincerely look forward to working with you!If you have your own clothing brand company, we can help you to make you need to sample design, allows you to confirm the quality of our products and product size, we will make sure the time range for your best product quality, we have very rich experience in logistics cooperation, will provide you with the most safe and fast logistics to your hands.

Our minimum order quantity is just 100 pieces per design for sports apparel companies and brands around the world.mixed with 1 color and 4 sizes to meet the needs of more new and old customers and combine our own production.  In this way, they can market their unique designs and start a company with their designs.

Of course you can! Before ordering, you can check our quality, size and color by ordering samples to ensure your complete satisfaction. In addition, if you need special design customization services, we not only have excellent design capabilities, but also can provide you with customized services, please tell us your needs, we will do our best to provide you with the best solution.If you would like to know more about the solutions on how to make the best decision on the purchase of sportswear, please contact us and our professional team will be happy to assist you.

What is your after-sales service? After the big shipment, our order followers will keep track of the logistics information. When your goods are about to arrive, we will notify you 1-2 days in advance to pay attention to the arrival time. After the big shipment arrives, we will confirm with you whether there is any problem with the quality and quantity of the big shipment. If there is no problem, our salesman will contact you again after 15 days for a second confirmation. But if there is a problem, we will have a professional after-sales team to dock with you to properly handle the problem, and our salesman will confirm with you again after 15 days. So please don't worry about your after-sales problem.Contact information:E-mail: admin@hcsportswear.com+8613602338395

Do you design and produce plus size women's sportswear? Of course, we have always supported the development of plus size sportswear. We are proud to offer inclusive sizes, designs and carefully selected fabrics at reasonable prices. Clothes should be comfortable and fit all body types and sizes so you feel empowered and beautiful every time you wear them. All styles are custom made, versatile and can be easily matched. HUCAI offers clothes that you can wear from morning to night, wherever you go. HUCAI has always insisted on creating a brand supplier of sportswear that supports all women, all body types, and is able to make designs that fit all body types and that no one feels discriminated against because of their size, that is our philosophy. You don't have to worry that we don't make plus size women's sportswear, on the contrary we are very supportive! If you have an idea we can help you make high quality clothes that will both embrace the curves of your guests' bodies and last. Please don't hesitate to contact us and let us know right away if you have any questions!Contact information:INS：hucaisportswearFACEBOOK：Hucai Sportswear ManufacturerEmail: admin@hcsportswear.comWhatsapp：+8613602338395

Can you supply a specific type of fabric materials as we order? Yes, we can provide fabrics according to your needs. We usually provide polyester, spandex, cotton, nylon, blended fabrics, etc.Contact information:E-mail: admin@hcsportswear.com+8613602338395

What are the factors that affect the price of bulk order? The price of bulk order is affected by the price of fabric, quantity, style and customization details.Contact information:E-mail: admin@hcsportswear.com+8613602338395

Q:What is the shipping cost of your sample？A:Our sample mainly uses DHL express company.The cost of a sample is based on DHL's regional fees, additional fuel charges, and exchange rates. Therefore, the cost varies from month to month.For more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395 

Q:I submitted an inquiry, when will you respond?A:We will reply to you as quickly as possible, usually taking 1-2 two business days. If you haven't received a reply, you can contact us directly via WhatsAppFor more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395 

A:I placed a bulk orders.How can I get a refund for the sample fee?BThe sample fee can be returned, but with the following caveatsThe sample fee is not refundable if the number of orders is less than 300 piecesIf the number of orders is higher than 300 pieces, one sample fee can be refunded.For more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395

A:How long does it take to ship a sampleB:1.Old customer: 10 working days (working days for foreign trade department)   If there are more than two kinds of processes, each process needs 4 more working days.   2. New customer: 13 working days (working days for foreign trade department)   If there are more than two kinds of processes, each process needs to add 4 working days more.For more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395

About the rubber band problemA:Can we customized rubber bands?B:If you need custom rubber band,the number of orders placed must be 200 pieces or more and be of one style of rubber band.Contact us  for more information! Contact information:E-mail: admin@hcsportswear.com+8613602338395

About the printing filming cost problemA: If the quantity is 200 pieces of a style, need to divide the code screen printing mark, please pay an additional 100 RMB / code to the printing factory.For more information,please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395 

   How do I determine the size? Before you place an order, you may hesitate on the size, so I will talk about how to determine the right size. 1. Our company has been engaged in foreign trade clothing for more than 20 years, the pattern and size are very mature. So you can rest assured that you can trust us, when you receive the sample, if there is a request for size is a one-time adjustment in place.2. Before you provide the size, it is best to confirm whether it is the human body size or the sample size, as far as possible to provide the source of the size, whether the size is mature and reliable.3. Before placing an order, be sure to confirm the process or effect you want If you still have doubts about the size, you are welcome to contact us at any time and we will give you the best solution! For more information, please contact us! Contact information:E-mail: admin@hcsportswear.com+8613602338395